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	<title>Strategy squared</title>
	<link>http://strategysquared.com</link>
	<description>Information and resources for business professionals.</description>
	<pubDate>Thu, 24 Apr 2008 19:15:13 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.2.1</generator>
	<language>en</language>
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		<title>9 Great Online resources for Prince 2 Project Management</title>
		<link>http://strategysquared.com/project-management/9-great-online-resources-for-prince-2-project-management/</link>
		<comments>http://strategysquared.com/project-management/9-great-online-resources-for-prince-2-project-management/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 19:15:13 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://strategysquared.com/project-management/9-great-online-resources-for-prince-2-project-management/</guid>
		<description><![CDATA[Prince 2 is arguably one of the most well known Project Management methodologies around – and is fast becoming a must have in terms of both experience and professional certification for those looking for a career in Project Management.
Prince 2 embodies years of best practice and provides users with a framework and approach for managing [...]]]></description>
			<content:encoded><![CDATA[<p>Prince 2 is arguably one of the most well known Project Management methodologies around – and is fast becoming a must have in terms of both experience and professional certification for those looking for a career in Project Management.</p>
<p>Prince 2 embodies years of best practice and provides users with a framework and approach for managing projects of all shapes and sizes.  It’s arguable that following a tried and tested methodology cannot only help reduce risks on project delivery but can also be a considerable influence over project cost and duration.</p>
<p>Luckily the internet is awash with valuable resources on Prince 2 – here’s some of our favorites – if you’ve got others you’d like to share please use the comments section below.</p>
<p>1.  <a href="http://www.ogc.gov.uk/methods_prince_2.asp">OGC Prince 2 portal – everything you need to know about Prince 2 – from online articles through to templates and benefits.</a></p>
<p>2.  <a href="http://www.Prince2.com">Commercially run support site with bags of content and downloadable templates.</a></p>
<p>3.  <a href="http://www.rovsingmanagement.dk/attach/250.pdf">Excellent in depth case study of Prince 2 in action</a></p>
<p>4.  <a href="http://www.projectinabox.org.uk/">Prince 2 Project Management Software</a></p>
<p>5.  <a href="http://www.btt-research.com/prince2%20problems.htm#Articles/White_Papers">Various white papers on the difficulties with Prince 2 and how to overcome them</a></p>
<p>6.  <a href="http://www.best-management-practice.com/Project-Management-PRINCE2/?trackid=002095">Best Management Practice - Prince 2 Resources</a></p>
<p>7.  <a href="http://www.outperform.co.uk/MaturityModelling/P2MMP3M3Workshops/tabid/89/Default.aspx">Project Management demystified</a></p>
<p>8.  <a href="http://www.prince2author.com/">Andy Murray&#8217;s Prince 2 Blog</a></p>
<p>9.  <a href="http://youtube.com/watch?v=7bK3hc1KU9g">Prince 2 training courtesy of Youtube</a></p>
<p>Don’t forget that if your into Prince 2 – you shouldn’t be without official OGC book “Managing successful projects with Prince 2&#8243; - this really is the bible for the method with all the tools and concepts that you&#8217;ll need to get you going check it out at Amazon here: <a href="http://www.amazon.com/gp/product/0113309465?ie=UTF8&#038;tag=strategysquared-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=0113309465">Managing Successful Projects With Prince 2, 2005</a><img src="http://www.assoc-amazon.com/e/ir?t=strategysquared-20&#038;l=as2&#038;o=1&#038;a=0113309465" width="1" height="1" border="0" alt="" style="border:none !important; margin:0px !important;" /></p>
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		<title>BA reacts to T5 by losing senior managers?</title>
		<link>http://strategysquared.com/news/ba-reacts-to-t5-by-losing-senior-managers/</link>
		<comments>http://strategysquared.com/news/ba-reacts-to-t5-by-losing-senior-managers/#comments</comments>
		<pubDate>Wed, 16 Apr 2008 20:09:14 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/ba-reacts-to-t5-by-losing-senior-managers/</guid>
		<description><![CDATA[We all know that corporate culture has a significant impact on how businesses are perceived by customers, so its interesting to see how BA are reacting following the difficulties with the launch of Terminal 5 and UK’s Heathrow airport. 
With two of its senior management “falling on their swords” following recent difficulties it seems that [...]]]></description>
			<content:encoded><![CDATA[<p>We all know that <a href="http://www.hampreston.com/general/what-is-corporate-culture/">corporate culture</a> has a significant impact on how businesses are perceived by customers, so its interesting to see how BA are reacting following the difficulties with the launch of Terminal 5 and UK’s Heathrow airport. </p>
<p>With two of its senior management “falling on their swords” following recent difficulties it seems that the culture seems to be one of accountability however BA Boss Willie Walsh seems to be ensuring he remains in post for the foreseeable future.</p>
<p>Whilst the BBC report <a href="http://news.bbc.co.uk/1/hi/business/7348401.stm">Walsh to not be out of the firing line</a> and with him openly admitting responsibility for the companies failings with T5’s launch, Walsh faces a rough ride over the coming weeks as he in talks to shareholder groups. However with people in some corners citing continuity of management as a route out of the problem it will be interesting to see what happens – BBC has put the current cost of T5 problems down to $32 Million (£16M) in the 3 weeks since it opened</p>
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		<title>The amazing cost of the credit crunch</title>
		<link>http://strategysquared.com/news/the-amazing-cost-of-the-credit-crunch/</link>
		<comments>http://strategysquared.com/news/the-amazing-cost-of-the-credit-crunch/#comments</comments>
		<pubDate>Tue, 08 Apr 2008 19:17:05 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/the-amazing-cost-of-the-credit-crunch/</guid>
		<description><![CDATA[The BBC are running a news story today (here) that puts the cost of the worldwide credit crunch at approximately $1Trillion dollars.
These figures come from the IMF (International Monetary Fund) who has warned that as the credit crunch seeps into other areas such as business debt, consumer credit and commercial property losses will deepen.
Now while [...]]]></description>
			<content:encoded><![CDATA[<p>The BBC are running a news story today (<a href="http://news.bbc.co.uk/1/hi/business/7336744.stm">here</a>) that puts the cost of the worldwide credit crunch at approximately $1Trillion dollars.</p>
<p>These figures come from the IMF (International Monetary Fund) who has warned that as the credit crunch seeps into other areas such as business debt, consumer credit and commercial property losses will deepen.</p>
<p>Now while $1 Trillion dollars is a lot of money - quite how accurate the calculation is remains to be seen however the IMF have certainly put the issue into context.</p>
<p>The most interesting thing about the article is its attempt to find someone to pin the blame on.  The IMF report that &#8220;regulation by governments and poor supervision by banks for allowing the situation to develop.&#8221;  Complacency about the risks involved has led to worldwide problems.</p>
<p>There seems to be little commentary about recovery plans or how long the situation will last - certainly lending is under increasing pressure with various mortgage providers around the world reducing (or in some cases completely withdrawing) products from the market).</p>
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		<title>Blackberry company sees profits growth</title>
		<link>http://strategysquared.com/news/blackberry-company-sees-profits-growth/</link>
		<comments>http://strategysquared.com/news/blackberry-company-sees-profits-growth/#comments</comments>
		<pubDate>Thu, 03 Apr 2008 19:37:58 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/blackberry-company-sees-profits-growth/</guid>
		<description><![CDATA[A few days after city analysits are bigging up Apple (analyst rates iphone sales up whopping 350% comes news that RIM makers of the infamous exec tool the Blackberry has reported an increase in profits for the first 3 months of its trading year.
While we&#8217;re sure this doesnt have anything to do with the reported [...]]]></description>
			<content:encoded><![CDATA[<p>A few days after city analysits are bigging up Apple (<a href="http://strategysquared.com/news/analyst-rates-iphone-sales-up-whopping-350/">analyst rates iphone sales up whopping 350%</a> comes news that RIM makers of the infamous exec tool the Blackberry has reported an increase in profits for the first 3 months of its trading year.</p>
<p>While we&#8217;re sure this doesnt have anything to do with the reported news that Madonna sleeps with her Blackberry (<a href="http://news.bbc.co.uk/1/hi/entertainment/7327084.stm">http://news.bbc.co.uk/1/hi/entertainment/7327084.stm</a>) I suppose it goes to show how much the gadget has become part of the mainstream.  Indeed mobile access to email is now seen as an essential business tool and as a smart phone - the Blackberry certainly has the corporate edge.</p>
<p>With the strong results looking set to continue it will be interesting to see how RIM reacts if, as is expected, that the widely rumoured iPhone 2.0 features broader business tools including access to corporate mail - Blackbeery have had a strong footing in the business sector for a long time and it will be interesting to see if a strong challenger emerges within 2008.</p>
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		<title>Analyst rates iPhone sales up whopping 350%</title>
		<link>http://strategysquared.com/news/analyst-rates-iphone-sales-up-whopping-350/</link>
		<comments>http://strategysquared.com/news/analyst-rates-iphone-sales-up-whopping-350/#comments</comments>
		<pubDate>Tue, 01 Apr 2008 19:38:11 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/analyst-rates-iphone-sales-up-whopping-350/</guid>
		<description><![CDATA[While we all love a gadget – sales of Apples must have iPhone look to continue to soar  says the NY Post.  Seems that analyst Piper Jaffray is estimating that upto 45 million iPhones will be sold in 2009.
Apple have expanded its international offering of the iPhone considerably in recent months and this [...]]]></description>
			<content:encoded><![CDATA[<p>While we all love a gadget – sales of Apples must have iPhone look to continue to soar  says the <a href="http://www.nypost.com/seven/04012008/business/apple_blossoms_104540.htm">NY Post</a>.  Seems that analyst Piper Jaffray is estimating that upto 45 million iPhones will be sold in 2009.</p>
<p>Apple have expanded its international offering of the iPhone considerably in recent months and this goes someway to contributing towards the growth.  Whilst a broader product range will also help.</p>
<p>It certainly seems that there’s no stopping iPhones march in terms of market share but it will be interesting to see whats around the corner for the device as the rest of the market catches up – to be sure consumers will be after more business integration with email – and higher specs (improved camera, access speed, storage space) next time around with iPhone 2.0 – and it will be interesting to see how apple develops its device.</p>
<p>In the meantime the iPhone continues to sell in truckloads clearly outstripping sales growth of its iPod predecessor.</p>
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		<title>Why getting it wrong still makes for a good payday</title>
		<link>http://strategysquared.com/management/why-getting-it-wrong-still-makes-for-a-good-payday/</link>
		<comments>http://strategysquared.com/management/why-getting-it-wrong-still-makes-for-a-good-payday/#comments</comments>
		<pubDate>Mon, 31 Mar 2008 11:19:19 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://strategysquared.com/management/why-getting-it-wrong-still-makes-for-a-good-payday/</guid>
		<description><![CDATA[On the day that the BBC announces that Northern Rock, the troubled UK mortgage lender, will payback the £24Billion ($50Billion ) (story here)state loan back during 2010 - news also surfaces of the pay-offs for the ex board.
Adam Applegarth, Northern Rocks ex Chief Exec will get a payoff amounting to £785K and whilst share holders [...]]]></description>
			<content:encoded><![CDATA[<p>On the day that the BBC announces that Northern Rock, the troubled UK mortgage lender, will payback the £24Billion ($50Billion ) (<a href="http://news.bbc.co.uk/1/hi/business/7321995.stm">story here</a>)state loan back during 2010 - news also surfaces of the pay-offs for the ex board.</p>
<p>Adam Applegarth, Northern Rocks ex Chief Exec will get a payoff amounting to £785K and whilst share holders have initially criticized the decision - it must be remembered that the salary and benefits in the first place.</p>
<p>However it does raise the question of what should happen to senior executive’s remuneration in the event of business catastrophe - is it right that huge payouts can still be made when businesses fail?</p>
<p>One option is for employment contracts to cover remunerations in the event of business failure and whilst that may be administerialy possible is it entirely ethical?  Going back the example of Northern Rock - Shareholders have the ability to vote down or disagree with business activity and Northern Rock was open to industry regulators - is this sufficient - if businesses fail but the company has behaved as expected then surely management are entitled to their pay?</p>
<p>Once thing certain is that this story will rumble on and won&#8217;t be the last &#8220;senior exec receives bumper payoff&#8221; story we&#8217;ll here as the credit crisis continues to bite.</p>
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		<title>Welcome to 2008, look forward to a difficult year!</title>
		<link>http://strategysquared.com/news/welcome-to-2008-look-forward-to-a-difficult-year/</link>
		<comments>http://strategysquared.com/news/welcome-to-2008-look-forward-to-a-difficult-year/#comments</comments>
		<pubDate>Wed, 02 Jan 2008 06:59:20 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/welcome-to-2008-look-forward-to-a-difficult-year/</guid>
		<description><![CDATA[January 2nd No sooner have the new year celebrations finished and the first business news stories start surfacing and it&#8217;s not all good news.  Over in the UK the CBI organization is saying that the UK will face a difficult year with increased pressure over credit losses, rising food and energy costs.
The CBI welcomed [...]]]></description>
			<content:encoded><![CDATA[<p><i>January 2nd</i> No sooner have the new year celebrations finished and the first business news stories start surfacing and it&#8217;s not all good news.  Over in the UK the CBI organization is saying that the UK will face a difficult year with increased pressure over credit losses, rising food and energy costs.</p>
<p>The <a href="http://www.cbi.org.uk/ndbs/staticpages.nsf/StaticPages/home.html/?OpenDocument">CBI</a> welcomed the new year stating that in 2008 profits are likely to be squeezed, and growth would be tested.</p>
<p>While it&#8217;s no surprise to see the continuation of some of last years news stories - its a shame to start off on a sour note.  However the CBI isnt alone and 2008 looks to be a further turbulent year for businesses who face increased uncertainty and financial pressures.</p>
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		<title>10 New Years Resolutions for your business in 2008</title>
		<link>http://strategysquared.com/management/10-new-years-resolutions-for-your-business-in-2008/</link>
		<comments>http://strategysquared.com/management/10-new-years-resolutions-for-your-business-in-2008/#comments</comments>
		<pubDate>Sun, 30 Dec 2007 16:24:11 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://strategysquared.com/management/10-new-years-resolutions-for-your-business-in-2008/</guid>
		<description><![CDATA[With 2007 fading fast its about time we focused on what should be important in 2008.  Taking the lessons that we learned from the business stories of 2007 – here is strategysqaured.com&#8217;s new year resolutions for 2008 - got some of your own?  Use the comments section below!
1/  Love your customer
The customer [...]]]></description>
			<content:encoded><![CDATA[<p>With 2007 fading fast its about time we focused on what should be important in 2008.  Taking the lessons that we learned from the business stories of 2007 – here is strategysqaured.com&#8217;s new year resolutions for 2008 - got some of your own?  Use the comments section below!</p>
<p><b>1/  Love your customer</b><br />
The customer is still king - There were a large number of news stories in 2007 with companies getting significant fines for showing disregard for their customers - check out <a href="http://www.cnn.com/2007/BUSINESS/08/01/ba.fine.reut/index.html">BA&#8217;s huge fine for price fixing</a> or <a href="http://www.strategysquared.com/news/ofwat-bites-southern-water-to-the-tune-of-20-million/">£20M fine for Southern Water</a> for more info.  Remember that the customer keeps your company afloat and they can be a <a href="http://news.bbc.co.uk/1/hi/business/6994328.stm">Fickle bunch</a></p>
<p>Resolution: Customer satisfaction as key business goal</p>
<p><b>2/ Grow a social conscience</b></p>
<p>2007 has also been the year where the customer is finding it&#8217;s social conscience and some <a href="http://strategysquared.com/news/child-labor-issues-trouble-gap/">firms</a> have struggled to keep up - remember that you don&#8217;t just need policies and procedures to be ethically sound but they need to be religiously adhered to - the slightest slip could have dire social consequences and also be a PR disaster!  </p>
<p>Resolution: Create ethical policies and procedures that are known by employees and adhered to.</p>
<p><b>3/Remember that financial markets go up and go down.</b></p>
<p>2007 was the year of sub prime (was that even a term in 2006?!?!)  and financial markets that were turbulent to say the least - <a href="http://news.hereisthecity.com/news/business_news/2937.cntns">people lost their jobs as a result</a> - the <a href="http://edition.cnn.com/2007/BUSINESS/10/11/gulf.inflation/index.html">dollar took a battering</a>, will 2008 be any better?  Housing worries, inflation, oil prices going through the roof - could be more of the same we think!  </p>
<p>Resolution: Ensure that the business plan takes account of different financial scenarios.</p>
<p><b>4/  Become a technology ninja</b></p>
<p>In 2007 Business continued to take advantage of IT and technology - however not everyone had <a href="http://news.bbc.co.uk/1/hi/uk/3613220.stm">good results</a> - Social marketing took off in a big way some firms got it - and some firms <a href="http://www.businessweek.com/smallbiz/content/may2007/sb20070508_239968.htm?chan=search">didnt</a></p>
<p>Resolution: Don&#8217;t just spend $ on IT - make sure you understand it and exploit it</p>
<p><b>5/ Go Green</b></p>
<p>Business are finding that going green is not only good for the planet but is also becoming a differentiator in customers eyes.  We&#8217;ve got <a href="http://www.businessweek.com/innovate/content/dec2007/id20071221_761295.htm?chan=top+news_top+news+index_top+story">Green cars</a>, <a href="http://www.greentechnolog.com/2007/03/virgin_air_looking_to_become_a_green_airline.html">Green airlines</a>, <a href="http://news.bbc.co.uk/1/hi/northern_ireland/6679405.stm">Supermarkets against shopping bags</a> and many many more.  Let&#8217;s face it environmental consumer issues are here to stay - businesses need to deal with it.</p>
<p>Resolution: Contribute positively to this consumer issue and leverage initiatives where appropriate.</p>
<p><b>6/ Secure your data!</b></p>
<p>2007 seems to have been the year for losing customer data.  In January we had <a href="http://www.thebostonchannel.com/newsarchive/10786600/detail.html">TJ Max</a> and this was followed throughout the year by further stories - perhaps being topped in the UK with the loss of  <a href="http://news.bbc.co.uk/1/hi/uk_politics/7104368.stm">25 Million peoples personal data</a>   and <a href="http://news.bbc.co.uk/1/hi/uk_politics/7147715.stm">the data for 3 Million learner drivers</a></p>
<p>Resolution:  Keep data safe and secure!</p>
<p><b>7/  Big companies keep growing&#8230;and growing</b></p>
<p>2007 has seen big companies get bigger and bigger – merger and acquisition has never been so popular or so sexy! It seemed everyone was getting in on it from Microsoft, Google, Yahoo, to GM, <a href=http://www.shell.ca/home/content/ca-en/news_and_library/press_releases/2007/april26_rds_completes_acquisition.html>Shell</a> and <a href=http://business.timesonline.co.uk/tol/business/industry_sectors/industrials/article1561951.ece>BAE</a>.  It’s hard to find a big company that didn’t gobble up a competitor last year.</p>
<p>Resolution:  Look for acquisition targets</p>
<p><b>8/  Employees still have power</b></p>
<p>The role of the worker has been under considerable review over the last few years, with increased levels of automation and outsourcing to &#8220;cheaper&#8221; labor markets. In 2007 we saw the worker fight back through <a href="http://edition.cnn.com/2007/SHOWBIZ/TV/11/05/hollywood.labor.ap.ap/index.html">strikes</a>, <a href="http://money.cnn.com/2007/09/24/news/companies/gm_uaw_strikedeadline/index.htm"> more strikes, <a href="http://www.guardian.co.uk/business/2007/dec/27/transport.theairlineindustry?gusrc=rss&#038;feed=19">and yet more strikes</a>.  With growing financial uncertainty in many markets workers were quick to assert their strength the best way they know how.</p>
<p>Resolution:  Keep on the right side of workers!</p>
<p><b>9/  New Gadgets galore </b></p>
<p>Ahhhh innovation - you can&#8217;t beat it - economies are founded on it and 2007 was no exception - we had the <a href="http://www.apple.com/iphone/">iphone</a>, <a href="http://news.bbc.co.uk/1/hi/business/4990780.stm">Airbus A380</a>, <a href="http://www.popsci.com/popsci/flat/bown/2007/auto/item_2.html">Audi R8</a> and a whole host more killer new products aimed at wowing customers and capturing market share.</p>
<p>Resolution: Encourage innovation</p>
<p><b>10/ Never too old to learn new tricks</b></p>
<p>Businesses never stand still and today’s demand for management consultancy supports this - developing business capability is one tried and tested way of enhancing value and facilitating business growth - whether from <a href="http://www.industryforum.co.uk/">innovative takes on traditional improvement methods</a>, to <a href="http://www.itbusiness.ca/it/client/en/home/News.asp?id=45255&#038;PageMem=3">exploiting training</a> to instilling <a href="http://news.bbc.co.uk/1/hi/england/berkshire/7055375.stm">Common sense business practice</a> there are loads of ways to develop your business.  </p>
<p>Resolution: Expand Training budget, encourage new capabilities</p>
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		<title>Defining a project</title>
		<link>http://strategysquared.com/project-management/defining-a-project/</link>
		<comments>http://strategysquared.com/project-management/defining-a-project/#comments</comments>
		<pubDate>Tue, 20 Nov 2007 20:57:30 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://strategysquared.com/project-management/defining-a-project/</guid>
		<description><![CDATA[“What is a project” is a commonly asked question from new or non project managers.  To begin with a project has a number of common characteristics.
1/ A group of tasks carried out in a definable time period to meet a specific objective
2/ It has a defined start and end
3/ It has a defined scope [...]]]></description>
			<content:encoded><![CDATA[<p>“What is a project” is a commonly asked question from new or non project managers.  To begin with a project has a number of common characteristics.</p>
<p>1/ A group of tasks carried out in a definable time period to meet a specific objective<br />
2/ It has a defined start and end<br />
3/ It has a defined scope and measurable tasks<br />
4/ It has a budget<br />
5/ It has resources and an organization</p>
<p>Projects usually have different processes and practices than usual business activity.  Resources for example may be across traditional organization boundaries, commonly the project manager may not usually be responsible for the staff outside of the project.  </p>
<p>Projects are traditionally centered around the delivery of a specific objective with project management concentrating on managing the tasks and resources.  </p>
<p>A significant area of a project is the requirement of workscope – this defines the work that will be carried out and provides a means for the customer to review the deliverables against the original objectives at the end of the project.  </p>
<p>Projects and project management are a key part of modern business – methodologies and routines have been established (such as Prince 2) to provide best practice frameworks – computer software and associated tools have also been developed to aide the project manager.  There are many areas of project management and in later articles we’ll cover these in more detail.</p>
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		<title>OFWAT bites Southern Water to the tune of £20 Million</title>
		<link>http://strategysquared.com/news/ofwat-bites-southern-water-to-the-tune-of-20-million/</link>
		<comments>http://strategysquared.com/news/ofwat-bites-southern-water-to-the-tune-of-20-million/#comments</comments>
		<pubDate>Wed, 14 Nov 2007 20:22:47 +0000</pubDate>
		<dc:creator>sswebmaster</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://strategysquared.com/news/ofwat-bites-southern-water-to-the-tune-of-20-million/</guid>
		<description><![CDATA[14 November 2007 OFWAT the UK&#8217;s economic water regulator looks set to fine Southern Water upto £20 Million.
The regulator claimes the company mis-represented information prior to October 2005 which resulted in poor services being delivered to customers. 
By mis-representing information the company was able to benefit from price reviews and raise bills.
Southern Water claim that [...]]]></description>
			<content:encoded><![CDATA[<p><i>14 November 2007</i> OFWAT the UK&#8217;s economic water regulator looks set to fine Southern Water upto £20 Million.</p>
<p>The regulator claimes the company mis-represented information prior to October 2005 which resulted in poor services being delivered to customers. </p>
<p>By mis-representing information the company was able to benefit from price reviews and raise bills.</p>
<p>Southern Water claim that the fine will not be passed on to customers but will be picked up by shareholders.  The company&#8217;s current management team is addressing the issues raised by the regulator and is in the process of returning money to customers that received the higher charges.</p>
<p>For further information the original OFWAT press release can be found <a href="http://www.ofwat.gov.uk/aptrix/ofwat/publish.nsf/Content/pn4207">Here</a></p>
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