Value stream mapping is a key tool used within lean improvement programs - although the activity usually utilizes paper and pencil to construct the maps there are various software tools available to assist in the activity - below you’ll find a list of some of the tools available (with links to thier homepages). Think […]
Benjamin Franklin is attributed as the first person who said, “Time is money.” Well, that was over 200 years ago and you know, for Service Managers, it couldn’t be any more true today than it was back then. That is the essence of what Service Managers do everyday. They turn a technician’s time into labor […]
By Mark E. Green
According to IBM’s 2006 Global CEO Study, 80% of the 750 top CEOs and business leaders interviewed graded themselves as having been less than “highly successful” at executing strategic change. The issues precipitating change in businesses often include mergers / acquisitions, shifting markets and competitive conditions, stagnant internal culture and attitudes, product […]
By Hans Bool
Rituals are an easy target when dealing with change; they are visible and provide an extra example of how the organization works. Therefore when including the analysis of rituals in a change program you will gain an extra source of control to manage the change.
But what are rituals? Let’s have a look at […]
By Will Kenny
When you discover a great new idea for your organization — a faster process, a better method, something that leads to higher quality products, enhanced customer service, or lower costs — you can’t wait to get the whole company to use the new approach. The benefits of adopting the new practice throughout your […]
